Customer Care
Help & Advice
Everything you need to know about buying, paying for, receiving and storing precious metals with GULD.COM.
Browse by Topic
How to Buy
From choosing a product to placing your first order.
Payment Options
Bank transfer and card payments, and how they are secured.
Delivery
Insured shipping, timeframes by region and tracking.
Returns & Exchanges
Our exchange window, condition requirements and market loss policy.
Vault Storage
Allocated, segregated and fully insured storage in Sweden.
Contact Us
Speak to client services about an order or a purchase.
Frequently Asked Questions
How do I know my gold is authentic?
Every product is sourced from refiners certified by the London Bullion Market Association. Bars are serialised and supplied with their assay certificate, and coins come from recognised sovereign and national mints.
How is my order shipped?
Orders travel by insured courier with full tracking and a signature on delivery. Packaging is plain and unbranded, with no indication of the contents.
Can I store my metals with GULD.COM?
Yes. The Vault offers allocated, segregated and fully insured storage in Sweden. You can take physical delivery of your holdings whenever you choose.
What forms of payment do you accept?
Bank transfer and credit or debit card. The methods available to you are shown at checkout based on your region.
How are prices calculated?
Prices track the live precious-metals market and update continuously. The price shown at checkout is the price you pay, and it is locked once your order is confirmed.
Can I sell back to GULD.COM?
We offer buy-back on eligible products at the prevailing market rate. Contact client services to arrange it.